What personal information do we collect, use and disclose?

In the course of conducting business, AM collects a range of personal information including, amongst other things, names, email addresses, mailing and residential addresses, business and home phone numbers.

Alexandra Moller (to be known as 'AM' for the purpose of this policy) only collects personal information that is reasonably necessary for one or more of AM’s functions or activities.

AM only collects sensitive information* if it is reasonably necessary for AM’s functions or activities or an exception applies under the Privacy Act and the individual to whom the information relates has given their express consent to the collection.

*Sensitive Information includes information about an individual’s mental health, disability, racial or ethnic origin, criminal convictions, religious affiliation and political affiliation.

How does AM collect the information?

Collection of personal information by AM is only done by lawful and fair means.

AM collects personal information about an individual directly from that individual wherever it is reasonable and practicable to do so. This may be through contact forms, letters, emails, websites, receipts, telephone conversations, consultations and attendance at events.

AM will always take reasonable steps to ensure individuals are aware of (amongst other things) the facts and circumstances of collection, the purpose of collection and information about this privacy policy.

What does AM use personal information for?

AM will only use or disclose personal information for the Primary Purpose including things such as managing our relationships, performing administrative functions, informing customers and others about our products and services by direct marketing methods, market research, building and maintaining business relationships, implementing our communication model and complying with legal requirements.

Where AM uses personal information other than for the Primary Purpose, AM does so in accordance with the Privacy Act and APP 6.

Direct Marketing

AM engages in direct marketing of its products and services from time to time.

AM only uses personal information for direct marketing in circumstances where AM has collected the information directly from the individual and that individual reasonably expects to receive direct marketing material from AM.

AM provides the opportunity to unsubscribe from receiving direct marketing communications.

Access to and accuracy of personal information

AM takes all reasonable steps to ensure that the personal information it collects, uses and/or discloses is accurate, complete, up to date and relevant.

You have the right to ensure that your personal information which is held by AM is accurate. To make a request to access and/or correct your personal information, please contact hello@alexandramoller.com.au

Security of personal information

AM takes all reasonable steps to ensure that information held by AM is safe and secure, and that it is protected from misuse, loss, unauthorised access, modification and disclosure.

AM stores and secures all personal information via a third party data storage provider. AM will make all reasonable endeavours to ensure the storage provider is compliant with the APP’s.

Changes to privacy policy

AM reserves the right to amend this privacy policy from time to time. Changes will be posted on the AM website.

Complaints

If you believe there has been a breach of the APPs or an APP Code, please contact us: hello@alexandramoller.com.au